Refund Policy

At By Mekzu, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

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1. Eligibility for Refunds

We only offer refunds under the following circumstances:

• Damaged on Arrival: Your By Mekzu Air Leg Massager arrived physically damaged or defective.
• Not as Described: The product you received does not match the description listed on kasuebymekzu.com (e.g., wrong item, incorrect model, or significant discrepancy from the product listing).

2. No Refunds After 7 Days of Use

Refunds will not be issued if the product has been used for more than 7 days from the date of delivery. This 7-day window is intended to allow customers to test the product and confirm it matches the description and arrived in good working condition.

3. Not Eligible for Refund

Refunds will not be granted for:

• Change of mind after 7 days of use
• Buyer's remorse or general dissatisfaction unrelated to damage or misdescription
• Normal wear and tear
• Damage caused by misuse, negligence, or unauthorized repair
• Products returned without proof of the reported issue (e.g., photos/videos of damage)

4. How to Request a Refund

To request a refund, customers must:

• Contact our support team at support@kasuebymekzu.com within 7 days of receiving the product.
• Provide their order number and proof of purchase.
• Include clear photos or videos showing the damage or the discrepancy from the product description.

Our team will review the request and respond within 2–3 business days.

5. Approved Refunds

Once a refund request is approved:

• The refund will be processed to the original payment method within 5–7 business days.
• In some cases, we may require the product to be returned before issuing a refund. Return shipping costs for defective or incorrectly sent items will be covered by By Mekzu.

6. Contact Us

For any questions about this refund policy, please reach out to us at:

• Email: support@kasuebymekzu.com
• Website: kasuebymekzu.com